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Overview
If your account displays a message stating that it is disabled, you will not be able to log in or access Borough systems. This guide explains the steps to restore access.
Steps to Resolve a Disabled Account
- Call the Service Desk at (907) 861-8553.
- Provide your username and any requested verification details.
- Wait for the Service Desk to re-enable your account.
- Once notified, log in to confirm that access has been restored.
Important Information
- Only the Service Desk can re-enable a disabled account.
- Accounts may be disabled for reasons such as:
- Inactivity (e.g., no login for 60+ days)
- Security concerns or policy violations
- Administrative actions during role changes or terminations
Additional Resources
- Contact the Service Desk at (907) 861-8553 for any account-related issues.
- For more information on account security, refer to the Borough’s IT policies.