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Sharing video content effectively and consistently is important for internal and external communication. Follow these steps to ensure your pre-recorded videos are shared using the approved method.
What This Article Covers
- What kind of videos this applies to: Pre-recorded videos for internal or external audiences.
- What this doesn’t cover: Live streaming, video chats, or other video-related use cases (These use cases need to be coordinated with Public Affairs)
- The approved method: Uploading to the Borough’s Vimeo account via a service desk ticket.
Steps to Share a Video
Step 1: Prepare Your Video
Ensure your video is finalized and ready for publication. Common formats like MP4 are supported.
Step 2: Submit a Service Desk Ticket
- Go to the Borough’s Service Desk portal.
- Create a new ticket and attach your video file.
- Include the following details in your ticket:
- Purpose: What is the video about?
- Audience: Who should see it (e.g., internal staff, general public)?
- Additional Information: Any specific instructions or context for the video.
Step 3: Review and Upload
The service desk team will review your ticket and upload the video to the Borough’s official Vimeo account. Once uploaded, you’ll receive a link to the video for sharing.
Frequently Asked Questions
Why can’t I use other platforms like YouTube or shared drives?
The Borough has standardized on Vimeo to ensure professional quality, secure access, and a consistent user experience.
What if my video exceeds the attachment size limit?
Include a link to your video in a secure shared drive in the service desk ticket.
How long does it take to publish my video?
Publishing times may vary, but you’ll typically receive a response within 2-3 business days.
Prohibited Practices
- Do not upload videos to personal accounts or unapproved platforms.
- Avoid using shared drives or email attachments for video sharing.
By following these steps, you ensure your video is shared securely and professionally through the Borough’s designated platform. If you have questions, contact the Service Desk for assistance.