How To Get Help From IT

Overview: 

To ensure efficient and timely IT support, the Service Desk should be your primary point of contact for assistance. Whether you have a technical issue, need to submit a request, or require an update on a previous ticket, the Service Desk is equipped to handle your needs.

Instructions: 

1. Contacting the Service Desk:

   • Phone: Call the Service Desk at 861-8553.
   • Availability: Staff are available from 8:00 a.m. to 5:00 p.m., Monday through Friday.
     • If you call after hours, please leave a voicemail, and your call will be returned as soon as possible.

2. Submitting Tickets:

   • Online Submission: It is recommended to submit tickets to the Service Desk instead of calling or emailing IT staff directly.
     • Submit tickets here.

3. Service Desk Benefits:

   • Timely Resolution: The Service Desk can take your request and route it to the appropriate person for a timely resolution.
   • Coverage: In case of vacations or role changes among IT staff, submitting a ticket ensures that your issue is still addressed promptly.
   • Status Updates: If you're having trouble reaching IT staff, call the Service Desk for updates on the status of your request.

For any IT-related needs, always start with the Service Desk to ensure your requests are handled efficiently and effectively.