Overview

The Borough is transitioning to a new Mitel phone system that includes updated desk phones, voicemail, and the MiCollab application for managing calls from your computer. This article provides information about the migration process, important transition considerations, voicemail setup, installing and accessing MiCollab, and where to find training resources.

Phone Migration Tips

During the migration to the MiCollab system, some features may behave differently while staff are being moved to the new phone platform. These temporary issues will be resolved once all users have been migrated. Expected project completion is the end of September 2026.

• Dialing: When calling staff who have not yet migrated, you may need to dial their full 10-digit phone number. Try dialing the 4-digit extension first.
• Caller ID: Internal calls from the legacy phone system may appear as "MSB Admin" instead of the caller's name."
• Call History: Redial and missed call history is not available.
• Directory/Contacts: The directory will continue to grow as users are migrated. Some contacts may not be available immediately.

Using My Phone

Please review the Mitel training videos for information on using your desk phone.

• 6930 IP Phone for MiVoice Business. Start with "Quick Learning: 6930 Phone: MiVoice Business".
• 6940 IP Phone for MiVoice Business. Start with "Quick Learning: 6940 Phone: MiVoice Business".

There are also manuals & quick reference guides available to search

• Mitel 6930 Phone Quick Reference Guide
• Mitel 6930 Phone User Guide
• Mitel 6940 Phone Quick Reference Guide
• Mitel 6940 Phone User Guide

Voicemail

After your phone account has been migrated, you will receive a welcome email from donotreply@msbphonemicc.ad containing:

• Mailbox Number: Your extension
• Passcode: Your temporary voicemail password

To access voicemail from your desk phone:

• Dial 6245 (MAIL).
• Enter your voicemail passcode when prompted.

Please see additional voicemail instructions here.

Programmable Keys

You can program Speed Call (speed dial) using your phone.

1. Press and hold the applicable programmable key (for 0-5 seconds) until the Label Name field is displayed.
2. In the Label Name field, enter a label to apply to the key. Note: Use the ABC softkey to specify uppercase letters or lowercase letters when entering the label.
3. Press the down navigation key to move to the Number field and enter the number using the dialpad keys. 
4. Press the Save softkey to save the information to the key you selected.

Please submit a ticket here to request assitance with setting up Phone Lock, Call Forward Always, Do Not Disturb, or other questions about programmable keys.

MiCollab Application

The MiCollab Web Client is available to staff that are assigned an extension. This web client can be accessed from Borough workstations.

1. Navigate in your browser using this link here
2. Use your network login ID as your username, e.g. smit1234, and click Next
3. Enter your network login password.

If you prefer, you may want to install the MiCollab client application to access additional features.

1. Open Software Center.
2. Select "Applications" and search for MiCollab.
3. Select MiCollab and then click the "Install" button.
4. Once downloaded MiCollab will open and prompt for an Authentication key, which will be sent to you via email from (located near the bottom of the email).
5. You will then be prompted for a password which will be your normal computer/Windows password.

Please review the Mitel training videos for information on using the MiCollab client. MiCollab Client How To Videos | Mitel

Troubleshooting

Contact Information

For further information or assistance, please put in a request with the Service Desk, Service - Phone System Support.