Hubsite Troubleshooting

Overview

Below are some of the more common troubleshooting questions and their answers. For specific html or css troubleshooting, 

Questions

• I cant Access the Hubsite
• I edited text, and now the styles are all messed up!
• The breadcrumb menu is acting weird

I cant Access the Hubsite

• Make sure the address is correct with no additions.
• If you are getting a login screen, make sure to use the MSB login button, not the Esri/ArcGis login username fields
• If you are getting a "access denied" after being logged in with the MSB login, contact us - there is an issue with your account permissions. 

I edited text, and now the styles are all messed up!

• If you are comfortable, open the code and compare the text you know and the code. Html knows how to define and structure things based on tags (<h1><div><etc>) . The tags come in pairs (<a></a>) and should surround ONLY the items they are supposed to define.
• For example, say you were editing the contents of a link, and all of a sudden, the entire paragraph is the link. You would go in and make sure the tag for the link (<a></a>) has only the the link text in between the <a> and the </a>. Just remember that there can be multiple links, headings, etc, so make sure you are moving the right one.
• Don't hit the back button! Hitting the back button will erase all of your work. If the mistake happened right after you saved, or was the first item you worked on, go ahead and refresh and it will go back to the last save. 

The breadcrumb menu is acting weird

1. Named this after the idea of leaving breadcrumbs to find your way back, this row includes a text block that includes the navigation back to the home page. If you ever need to edit it, you can click on the pencil to edit -  like any other text item in a hubsite.
   
2. Once you are inside of the text box, click "</> Edit in HTML"

   

3. Your breadcrumb code should look like this. Note where your project title and page title are. The project link should be your official projectname.matsugov.us address, not the one that includes arcgis anywhere.
   
4. If it does not, you can copy the code below and edit the information to match your site

<h1>
<a href="https://matsugov.us/">MSB</a>&gt;
<a href="https://matsugov.us/department/planning-department">Planning</a>&gt;
<a href="https://public-outreach-template-msb.hub.arcgis.com/">Project title here</a>&gt;
<span style="color:#ffffff;">Your Title Here</span>
</h1>

If you are still having issues, or are not comfortable editing it, please put in a ticket for us to give you a hand.