Overview:
To enhance customer service and ensure prompt assistance, all voicemail greetings must provide options for callers to speak to a live person or obtain alternative contact information. This includes both office and mobile voicemail greetings. By implementing these standardized voicemail scripts, employees can effectively manage incoming calls and provide callers with the support they need. Whether the employee is available, in a meeting, out of the office, on vacation, or using a mobile phone, these voicemail greetings offer clear instructions for callers on how to proceed.
Instructions:
Available
You have reached the voicemail box of [Your Name] in the [Department/Division] of the Matanuska-Susitna Borough. I am currently away from my desk or on another call. If you would like to leave a message, please do so at the tone. If you would like to speak with another person in the department, please press zero. Thank you for calling.
In a Meeting
You have reached the voicemail box of [Your Name] in the [Department/Division] of the Matanuska-Susitna Borough. I am currently in a meeting and will return your call as soon as I can. If you would like to leave a message, please do so at the tone. If you would like to speak with another person in the department, please press zero. Thank you for calling.
Out of Office
You have reached the voicemail box of [Your Name] in the [Department/Division] of the Matanuska-Susitna Borough. I am currently out of the Office. If you would like to leave a message, please do so at the tone. If you would like to speak with another person in the department, please press zero. Thank you for calling.
Vacation
You have reached the voicemail box of [Your Name] in the [Department/Division] of the Matanuska-Susitna Borough. I am currently out of the office until [date]. If you would like to leave a message, please do so at the tone. If you would like to speak with another person in the department, please press zero. Thank you for calling.
Cell Phone
You have reached the cell phone of [Your Name] in the [Department/Division] department/division of the Matanuska-Susitna Borough. If you would like to leave a message, please do so at the tone. If you need to speak with someone immediately, please hang up and dial [861-4801 for the operator or other main dept. number]. Thank you.