Record Voicemail Greetings

Overview

Voicemail is an electronic system that records and stores voice messages left by callers when the person they are trying to reach is unable to answer the phone. The messages are saved in a digital "mailbox" for the recipient to retrieve at a later time. This technology serves as a valuable communication tool, ensuring that no important message is missed, whether for personal or business purposes.

Tools and Materials Needed

  • Desk phone or Desktop with Mitel Connect installed

Steps to Follow 

All recordings may be done through your desk phone (try to minimize background noise and hold the handset microphone in front of your mouth). 

There are 5 Availability States which will allow your calls to be routed 5 different ways, if needed.  This means you will need to record appropriate greetings for each.

To Record Voicemail Greeting Utilizing Phone

Voicemail USING AUDIO PROMPTS (through phone)

Press Voicemail button

  1. Then press the More button until you can select "Call VM"
  2. Enter your voicemail password and press #
  3. Press 7: Change Mailbox options
    1. Press 1: Record Personal Greeting
      1. # if it's correct

1 to Review your existing message

2 to Re-record

 to Delete

Press 6: Recorded Name

# if it's Correct

2 to re-record

 

To Record Voicemail Through Mitel

1.  In Connect, go to Settings > Call Routing, and highlight Available under Availability Routing.

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2.  You can modify each setting to customize your routing or select Start Wizard to be walked through the settings.

3.  Under Available, calls are forwarded to your voicemail when no answer or busy.  

4.  You can change the destination of the calls as appropriate for each availability state by clicking on Change. 

5.  You can give your callers an option to press 0.  By default, pressing 0 will route the call to the Borough Operator.  If you would like a call to go to someone else in your Department or your Department’s main line, you can change the option for each Availability State by updating the field  "Callers who press 0 during the voicemail greeting will be forwarded to xxxx"  Just hit Change to modify and then click Save.

6.  Highlight each Availability State, and record the appropriate greeting and clicking on Record Greeting.

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Contact Information

For further information or assistance, contact Help Desk at 907 861 8553

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