Account Disabled

Overview

If your account displays a message stating that it is disabled, you will not be able to log in or access Borough systems. This guide explains the steps to restore access.

Glossary

  • Disabled Account: An account that has been deactivated, preventing login and access to resources.
  • Service Desk: The Borough’s IT support team responsible for account management and technical assistance.

Tools and Materials Needed

  • A phone to contact the Service Desk
  • Your Borough user information (username or employee ID)

Steps to Resolve a Disabled Account

  1. Call the Service Desk at (907) 861-8553.
  2. Provide your username and any requested verification details.
  3. Wait for the Service Desk to re-enable your account.
  4. Once notified, log in to confirm that access has been restored.

Important Information

  • Only the Service Desk can re-enable a disabled account.
  • Accounts may be disabled for reasons such as:
    • Inactivity (e.g., no login for 60+ days)
    • Security concerns or policy violations
    • Administrative actions during role changes or terminations

Additional Resources

  • Contact the Service Desk at (907) 861-8553 for any account-related issues.
  • For more information on account security, refer to the Borough’s IT policies.
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