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Services or Offerings?
Requesting approval for going over 29.9 hours a week as a Thousand Hour or On-Call Responder Employee.

Request Account Permission Changes for all Existing, New, Promoted, or Transferring Employees. This would include requests for access to Applications, VPN, Network Drives, and Shared Mailboxes and Calendars.

Request assistance with Password Reset, Locked or Disabled Accounts, and MFA Assistance.

For DES Only: To request for a job code to be added to an employee so they can act in a higher-level position during an emergency.

For requesting acting pay for an employee who is covering a higher-level position for ten (10) or more consecutive days.

To Add or Remove an organization or department on a Content Manager users Profile.

To Add or Remove a Signature Group on a Content Manager users Profile.

Request assistance with IT-Supported Applications, such as Govern, Logos, Cartegraph, and Other Software.

To request a change to the Classification of a record in Content Manager

Update to employee's main work station - generally used by DES

Give feedback or ask for help about the new CMS project (Redshift)


For Supervisors seeking to begin, or receive guidance on beginning, a corrective or disciplinary action plan.

Request New Data, Update Data (geometry / simple edits), or New Fields (Modify Scheme).