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Services or Offerings?
1Password
  1. Services
  2. Application Support
Help with 1Password, setting it up, using shared vaults, etc.
29.9 Weekly Hours Exception Request
  1. Services
  2. Human Resources
To request authorization for an on-call responder or thousand-hour employee to exceed the 29.9-hour weekly limit.
Add/Remove Organization or Group
  1. Services
  2. Records Management/Content Manager
To Add or Remove an organization/group on a Content Manager users Profile.
Application Access
  1. Services
  2. Account Access & Changes
Assistance with licensing or access to a specific application, such as Cartegraph, Adobe, ESRI, AutoCAD, etc.
Application Login
  1. Services
  2. Account Login Support
Help with logging into applications
ArcGIS
  1. Services
  2. Application Support
Help with the ArcGIS Application Suite
AutoDesk
  1. Services
  2. Application Support
Help with the AutoDesk Suite of Applications
Badges and Doors
  1. Services
  2. Building Security & Badge Access
Request Help with Badge and Door Access
Blocked Website
  1. Services
  2. Network & Internet Support
Get assistance with blocked websites
Bluebeam
  1. Services
  2. Application Support
Help with the Bluebeam application
Cartegraph
  1. Services
  2. Application Support
Help with Cartegraph for requestors and back-end users
Change Classification
  1. Services
  2. Records Management/Content Manager
To request a change to the Classification of a record in Content Manager
Change of Employee's Supervisor
  1. Services
  2. Human Resources
Requesting a change of the employee's supervisor due to work location changes and/or organizational restructuring.
Change of Employee's Work-Site Location
  1. Services
  2. Human Resources
Update to employee's main work station - generally used by DES
Classification Request - New or Revised (Major Changes) Job Description
  1. Services
  2. Human Resources
Requesting the creation of a brand-new job description and classification.