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Services or Offerings?
1Password
  1. Services
  2. Application Support
Help with 1Password, setting it up, using shared vaults, etc.
29.9 Weekly Hours Exception Request
  1. Services
  2. Human Resources
Requesting approval for going over 29.9 hours as a thousand-hour employee.
Acting Pay - Immediate Assignment (DES ONLY)
  1. Services
  2. Human Resources
For DES Only: To request for a job code to be added to an employee so they can act in a higher-level position during an emergency.
Acting Pay - Scheduled Assignment
  1. Services
  2. Human Resources
For requesting acting pay for an employee who is covering a higher-level position for ten (10) or more consecutive days.
Add/Remove Organization or Group
  1. Services
  2. Records Management/Content Manager
To Add or Remove an organization/group on a Content Manager users Profile.
Application Access
  1. Services
  2. Account Access & Changes
Assistance with licensing or access to a specific application, such as Cartegraph, Adobe, ESRI, AutoCAD, etc.
Application Login
  1. Services
  2. Account Login Support
Help with logging into applications
ArcGIS
  1. Services
  2. Application Support
Help with the ArcGIS Application Suite
AutoDesk
  1. Services
  2. Application Support
Help with the AutoDesk Suite of Applications
Badges and Doors
  1. Services
  2. Building Security & Badge Access
Request Help with Badge and Door Access
Blocked Website
  1. Services
  2. Network & Internet Support
Get assistance with blocked websites
Bluebeam
  1. Services
  2. Application Support
Help with the Bluebeam application
Cartegraph
  1. Services
  2. Application Support
Help with Cartegraph for requestors and back-end users
Change Classification
  1. Services
  2. Records Management/Content Manager
To request a change to the Classification of a record in Content Manager
Change of Employee Supervisor
  1. Services
  2. Human Resources
Requesting a change of supervisor for an employee due to location or restructuring.