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Services or Offerings?
29.9 Weekly Hours Exception Request
  1. Services
  2. Human Resources
Requesting approval for going over 29.9 hours as a thousand-hour employee.
Account Access & Changes
  1. Services
  2. OIT & Security
Request Account Permission Changes for all Existing, New, Promoted, or Transferring Employees. This would include requests for access to Applications, VPN, Network Drives, and Shared Mailboxes and Calendars.
Account Support
  1. Services
  2. OIT & Security
Request assistance with Password Reset, Locked or Disabled Accounts, and MFA Assistance.
Acting Pay - Immediate Assignment (DES ONLY)
  1. Services
  2. Human Resources
For DES Only: To request for a job code to be added to an employee so they can act in a higher-level position during an emergency.
Acting Pay - Scheduled Assignment
  1. Services
  2. Human Resources
For requesting acting pay for an employee who is covering a higher-level position for ten (10) or more consecutive days.
Add/Remove Organization or Group
  1. Services
  2. Records Management/Content Manager
To Add or Remove an organization/group on a Content Manager users Profile.
Application Access
  1. Services
  2. Account Access & Changes
If you need licensing or access to a specific application : Cartegraph, Adobe, ESRI, AutoCAD, etc.
Application Support
  1. Services
  2. OIT & Security
Request assistance with IT-Supported Applications, such as Govern, Logos, Cartegraph, and Other Software.
Change Classification
  1. Services
  2. Records Management/Content Manager
To request a change to the Classification of a record in Content Manager
Change of Employee Supervisor
  1. Services
  2. Human Resources
Requesting a change of supervisor for an employee due to location or restructuring.
Change of Employee Work-Site Location
  1. Services
  2. Human Resources
Update to employee's main work station - generally used by DES
Corrective Action
  1. Services
  2. Human Resources
For Supervisors seeking to begin, or receive guidance on beginning, a corrective or disciplinary action plan.
Data Request
  1. Services
  2. Mapping / Imagery / GIS
Request New Data, Update Data (geometry / simple edits), or New Fields (Modify Scheme).
eCommerce Support
  1. Services
  2. Public Citizens
Email and Calendars
  1. Services
  2. OIT & Security
Request assistance for Email support, blocked Email, Phishing, Distribution Lists, Calendars, Resources, and Shared Mailboxes.