Application Access

Overview

Request application access for staff who need changes to their access.

Description of service

This service provides application access changes (add/remove) for Borough approved applications (e.g., TeamDynamix, ESRI, Tyler Technologies, Cartegraph / OpenGov). IT verifies eligibility, enforces least-privilege principles, and documents approvals to maintain security and compliance.

Before submitting this request

• Gather the following details beforehand:

  • Name and email address of the user requesting access

  • Application(s) and specific roles/permissions needed

  • Name of a person that already has the desired access that we can use as reference (if applicable)

How we process this request

Once we receive your request, we will assign it to a technician who will contact you during normal business hours.

How to request this service

Click on the Request Service button or the specific Service Offering and fill out the provided form. Your choices in the form will inform us of what access you need and how we can best assist.

If you are unable to fill out the form you can give our Service Desk a call at (907) 861-8553.

Additional Information

Please search our Knowledge Base for more information regarding this topic.