VPN Access

Overview

Request VPN Access for connecting to internal Borough resources while off-site or working from home. Review the table below for which services do and don't require VPN access.

There must be 24-48 hr notice on this before expected VPN access is available.

Description of service

This service adds or removes VPN access through the Global Protect VPN client. IT assigns users to the appropriate VPN group and enforces multi-factor authentication (MFA) and least-privilege firewall rules.

Application VPN Required Accessible Through Browser
Bomgar X  
Content Manager X  
File Shares (H, Jo O, P, R, and S Drives) X  
Govern X  
Microsoft Office (Email, Teams, O365 Suite, OneDrive)   X
Public Website   X
SharePoint Intranet X  
SharePoint Online   X
Tyler Cashiering X  
Tyler Enterprise Permitting & Licensing   X
Tyler Logos X  
Tyler Time & Attendance   X

Before submitting this request

  • Confirm your supervisor or department head has approved the access.

  • Gather the following information:

    • Name of the requesting user(s)

    • Device type (Laptop, iPad, etc.)

    • A list of the internal systems or drives you need to reach over VPN

    • Access start and end date