Overview

Get help with issues related to ESRI ArcGIS products such as: ArcGIS Pro, ArcGIS Online, Field Maps, ArcMap (legacy), or on-prem ArcGIS Enterprise services (e.g. licensing errors or layer publishing problems). Typical scenarios include “ArcGIS Pro won’t open on my laptop,” or “My web map isn’t showing the latest parcel layer”

Before submitting this request

• Gather the following details:

  • ArcGIS product and version (e.g., ArcGIS Pro 3.3 or ArcGIS Online)

  • Error message (copy text or attach image)

  • Affected project, map, or layer name/URL

  • Steps you followed before the issue occurred

  • Computer name or mobile device serial number (if using Field Maps)

How we process this request

Once we receive your request, we will assign it to a technician who will contact you during normal business hours.

How to request this service

Click on the Request Service button or the specific Service Offering and fill out the provided form. Your choices in the form will inform us of what issues you are experiencing and how we can best assist.

If you are unable to fill out the form you can give our Service Desk a call at (907) 861-8553.

Additional Information

Please search our Knowledge Base for ArcGIS installation guides, licensing instructions, and troubleshooting articles related to common GIS workflows.