Overview

Get help with issues related to ESRI ArcGIS products such as: ArcGIS Pro, ArcGIS Online, Field Maps, ArcMap (legacy), or on-prem ArcGIS Enterprise services (e.g. licensing errors or layer publishing problems). Typical scenarios include “ArcGIS Pro won’t open on my laptop,” or “My web map isn’t showing the latest parcel layer”

Before submitting this request

• Gather the following details:

  • ArcGIS product and version (e.g., ArcGIS Pro 3.3 or ArcGIS Online)

  • Error message (copy text or attach image)

  • Affected project, map, or layer name/URL

  • Steps you followed before the issue occurred

  • Computer name or mobile device serial number (if using Field Maps)