Overview
Request assistance with Autodesk products such as Map 3D, Civil 3D, Revit, or other Autodesk desktop tools.
Description of service
Use this service to request help with Autodesk products, including:
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Troubleshooting installation or update failures
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Licensing problems such as “Cannot connect to license server”
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Broken external references (Xrefs), missing fonts, or corrupt drawing elements
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Deployment of approved plugins, add-ins, and content packs
Before submitting this request
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If requesting a new product/add-in, make sure to obtain supervisor approval
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Gather the following information:
How we process this request
Once we receive your request, we will assign it to a technician who will contact you during normal business hours.
How to request this service
Click on the Request Service button or the specific Service Offering and fill out the provided form. Your choices in the form will inform us of what issues you are experiencing and how we can best assist.
If you are unable to fill out the form you can give our Service Desk a call at (907) 861-8553.
Additional Information
Please search our Knowledge Base for Autodesk installation guides, license troubleshooting articles, and best-practices for working with large drawings and models.