Overview
Request help with OpenGov’s Cartegraph platforms such as Cartegraph Asset Management or Cartegraph Mobile.
Description of service
This service troubleshoots Cartegraph login errors, resolves map or layer display issues, and investigates failed asset updates and work orders. Common scenarios include “Can’t open Cartegraph on my iPad,” “My work orders aren’t syncing,” or “A new asset layer isn’t showing up in the map.”
When submitting this request
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For new accounts or role changes, obtain supervisor approval.
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Collect the following information (screenshots are helpful):
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Application and version (Cartegraph OMS web, Cartegraph Mobile)
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Error message or description of the issue
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Steps performed just before the issue occurred
How we process this request
Once we receive your request, we will assign it to a technician who will contact you during normal business hours.
How to request this service
Click on the Request Service button or the specific Service Offering and fill out the provided form. Your choices in the form will inform us of what issues you are experiencing and how we can best assist.
If you are unable to fill out the form you can give our Service Desk a call at (907) 861-8553.
Additional Information
Please search our Knowledge Base for Cartegraph installation guides, user-role descriptions, and troubleshooting articles for common OMS and Mobile workflows.