Microsoft

Overview

Help with Microsoft productivity and collaboration tools: Outlook, Teams, Word, Excel, PowerPoint, OneDrive, SharePoint, and related add-ins.

Description of service

This service troubleshoots and resolves Microsoft 365 desktop, web, and mobile application problems.

We can help you

  • Verify license assignment and activation status for Microsoft 365 apps

  • Diagnose sign-in loops, MFA prompts, or account lockouts

  • Repair or reinstall Office applications that crash, freeze, or fail to update

  • Troubleshoot Teams meeting audio/video issues, chat failures, or presence discrepancies

  • Resolve OneDrive or SharePoint sync conflicts, missing files, or permission errors

Common scenarios include “Excel keeps crashing when I open a large file,” “Teams won’t let me join a meeting,” or “OneDrive isn’t syncing my Desktop folder.”

Before submitting this request

Collect the following information (screenshots are very helpful):

  • Affected application and version(e.g., Outlook, Teams, Word for web)

  • Error message or behavior and approximate time it occurred

  • Device type (Laptop, desktop, personal or work phone)

  • Any recent password changes, profile migrations, or plugin installations

How we process this request

Once we receive your request, we will assign it to a technician who will contact you during normal business hours.

How to request this service

Click on the Request Service button or the specific Service Offering and fill out the provided form. Your choices in the form will inform us of what issues you are experiencing and how we can best assist.

If you are unable to fill out the form you can give our Service Desk a call at (907) 861-8553.

Additional Information

Please search our Knowledge Base for Microsoft 365 installation guides, feature tutorials, and troubleshooting articles for Outlook, Teams, OneDrive, SharePoint, and the Office suite.