Overview

Help with the WasteWorks scalehouse system for weighing, ticketing, and billing at landfill and transfer-station sites. The service covers workstation and scale connectivity, database issues, ticket printing, and user-access problems.

Description of service

This service diagnoses and resolves WasteWorks problems such as:

• Sign-in failures or role/permission errors

• Scale weight not capturing or freezing during a transaction

• Ticket or invoice printing failures and misaligned ticket layouts

• Database or network connectivity errors (e.g., “SQL Server not found”)

• Duplicate, missing, or out-of-sequence ticket numbers

• Updates to materials, pricing schedules, customers, or hauler lists

Before submitting this request

Gather the following information (screenshots are helpful):

• Facility name and scale (e.g., Central Landfill Inbound Scale)

• Workstation name/asset tag

• Error message, ticket number, or symptom and the time it occurred

• Steps performed just before the issue appeared (e.g., selecting material, entering tare)

For new user accounts or role changes, obtain supervisor approval.

How we process this request

Once we receive your request, we will assign it to a technician who will contact you during normal business hours.

How to request this service

Click on the Request Service button or the specific Service Offering and fill out the provided form. Your choices in the form will inform us of what issues you are experiencing and how we can best assist.

If you are unable to fill out the form you can give our Service Desk a call at (907) 861-8553.

Additional Information

Please search our Knowledge Base for WasteWorks workstation setup guides, scale troubleshooting checklists, and ticketing process FAQs.