Overview

Get help with door access permissions and adjustments to automatic door schedules for facilities across the Borough.

Description of service

This service covers:

• Programming badges for new hires, contractors, or visitors

• Adding or removing access to specific doors, zones, or time‐based access groups

• Adjusting automatic unlock/lock schedules for public entrances or after‐hours events

• Coordinating with Facilities for door hardware issues or alarm integrations

Before submitting this request

• Obtain supervisor, department head, or HR approval for any new badge or replacement badge

• Gather the following details:

  • Full name of the individual (match legal ID for new badge)

  • Employee/contractor ID and department

  • Badge number (for replacements or updates)

  • Door numbers, building names, or access zones needed

  • Desired access schedule (24×7, Mon–Fri 08:00-17:00, event-specific dates/times)

  • Business justification (e.g., new role, project need, public meeting)

  • Effective date and, if temporary, the end date for access

How to request this service

Click on the Request Service button or the specific Service Offering and fill out the provided form. Your choices in the form will inform us of what issues you are experiencing and how we can best assist.

If you are unable to fill out the form you can give our Service Desk a call at (907) 861-8553.

Additional Information

Please search our Knowledge Base for badge pick-up locations, door access policy guidelines, and after-hours entry procedures.