Overview

Mobile Device Purchase Request is the service for ordering new or replacement Borough-owned smartphones, tablets, rugged field devices, and mobile hotspots outside the standard fiscal-year refresh cycle. Submit this request only when operational work cannot continue without a new device (e.g., break/fix replacement, unplanned new hire, special project).

Description of service

This service covers one-for-one procurement of iOS phones, iPads, and LTE/5G hotspots. IT will:

• Confirm the device is truly required and no spare is available

• Expedite the order with AT&T and track shipping if needed for an emergency replacement

• Enroll the device in the device management system for policy, email, VPN, and required apps

Before submitting this request

• Obtain supervisor or department-head approval and confirm budget code availability.

• Verify that the need cannot be met with a spare device.

• Gather:

  • User name, department, and (if replacing) existing phone number

  • Device type needed (e.g., iPhone, iPad, Cradlepoint)

  • Preferred carrier plan and any coverage considerations if out of the ordinary

  • Business justification (hardware failure, lost/stolen device, urgent project, new hire)

  • Desired in-service date—and end date if the need is temporary

How we process this request

Once we receive your request, we will assign it to a technician who will review the details, confirm eligibility, and contact you during normal business hours. After approval, we will place the order or issue an in-stock spare and schedule a hand-off session for setup.

How to request this service

Click on the Request Service button or the specific Service Offering and fill out the provided form. Your choices in the form will inform us of what equipment you need and how we can best assist.

If you are unable to fill out the form you can give our Service Desk a call at (907) 861-8553.

Additional Information

Please search our Knowledge Base any additional information