Phone System Support

Overview

Get assistance with the phone system, including voicemail and fax problems.

Description of service

This service handles issues related to the phone system, such as:

  • Desk-phone problems: no dial tone, garbled audio, stuck buttons, and voicemail light errors

  • Extension moves, name/line appearance changes, call forwarding, hunt group updates, and voicemail resets

  • FaxFinder access, failed inbound or outbound faxes, busy signal loops, and cover sheet errors

  • Analog line troubleshooting for multifunction printers (MFPs) or specialty fax devices connected through gateways

Before submitting this request

  • Restart the device or application (power-cycle the phone/reboot the PC, refresh the FaxFinder page).

  • Gather the following information (screenshots of error codes are helpful):

    • Phone model (e.g., Mitel 6930), extension, and MAC address (printed on the back of the phone)

    • For fax issues: sender & recipient numbers, date/time, error message, and fax file type/size

    • Any recent moves, cable swaps, or headset additions

How to request this service

Click on the Request Service button or the specific Service Offering and fill out the provided form. Your choices in the form will inform us of what issues you are experiencing and how we can best assist.

If you are unable to fill out the form, you can give our Service Desk a call at (907) 861-8553.

Additional Information

Please search our Knowledge Base for phone guides, voicemail setup, and FaxFinder user instructions.

 
Deskphone Fax

Service Offerings (2)