Blocked Website

Overview

Get assistance with “Access Denied” or similar messages when attempting to reach a legitimate website that is being blocked by the Borough’s web-security filters.

Description of service

This service reviews and, when appropriate, unblocks or reclassifies websites. Security technicians will:

  • Confirm the site is safe using threat-intelligence feeds and publicly available information

  • Verify the site’s content category (e.g., Government, Research, Vendor Portal) and compare it to policy rules

  • Unblock the site if it meets policy requirements.

Before submitting this request

  • Capture a screenshot of the block page showing the URL and category.

  • Gather the following information:

    • Full URL you attempted to reach

    • Date and approximate time the block occurred

    • Browser name/version and whether you were on VPN or the internal network

    • Justification for accessing the site (project requirement, vendor documentation, training, etc.)

How to request this service

Click on the Request Service button or the specific Service Offering and fill out the provided form. Your choices in the form will inform us of what issues you are experiencing and how we can best assist.

If you are unable to fill out the form you can give our Service Desk a call at (907) 861-8553.

Additional Information

Please search our Knowledge Base additional information