Overview
Request new software or additional licenses for Borough computers. IT evaluates the request for business need, security, and licensing requirements before purchase/deployment. Typical requests include purchasing a new GIS extension, adding Adobe Creative Cloud seats, renewing a specialty engineering tool, etc.
Please involve us early in your process so that issues can be caught before they become a major roadblock. We cannot guarantee that your request will be approved, even if you've already purchased it and no other product will satisfy the need, since not all software meets our requirements.
Before submitting this request
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Verify need – confirm the software is not already available, and that no existing software has similar functionality. If you're unsure what software might meet be best for your situation, we would be happy to provide you with some recommendations.
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Gather the following details:
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Product name, edition, and vendor/website
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Number of licenses or subscription tier required
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Vendor contact (if applicable)
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One-time and recurring costs (quotes or vendor pricing page)
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Business justification and primary users/department
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Desired deployment timeline and any project deadlines
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Vendor documentation for security, accessibility, and data-handling (VPAT, SOC 2, etc.)
Providing a quote or link to pricing will help us process your request quickly.
How we process this request
Once we receive your request, we will assign it to a technician who will:
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Review the provided information and clarify requirements.
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Verify that we don't have other software that could accommodate this need.
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Complete security, accessibility, and licensing assessments.
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Provide approval/denial for purchase.
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Package and deploy the software or provide license keys (if applicable).
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Record the asset and schedule renewal reminders (if applicable).
How to request this service
Click on the Request Service button for Computer Software or the corresponding Service Offering and fill out the provided form with the details above.
Additional Information
Please see our list of approved software here.