Overview

FinnlySport Application Support assists Borough Parks & Recreation staff who use FinnlySport for activity scheduling, online registrations, membership management, point-of-sale, and facility rentals, and who encounter access problems, errors, or data-sync issues.

Description of service

This service diagnoses and resolves FinnlySport issues such as:

• Sign-in failures, password resets, or role/permission errors

• Point-of-sale or payment-gateway errors (declines, duplicate charges, refund failures)

• Sync problems between FinnlySport and barcode scanners, receipt printers, or card terminals

• Vendor-level escalations for outages, release bugs, or data imports/exports

Technicians verify user roles, review audit logs, apply configuration corrections, coordinate with Finance for payment issues, and engage FinnlySport Support when vendor intervention is required.

Before submitting this request

• Obtain supervisor or facility manager approval for role changes or new program setups.

• Gather the following information (screenshots are very helpful):

  • Module affected (e.g., Programs, Facilities, POS, Reports)

  • Exact error message, booking number, or transaction ID

  • Browser name/version or device type (front-desk PC, tablet, kiosk)

  • Steps taken just before the issue occurred and time of occurrence

  • Whether the problem affects one user, specific location, or all sites

How we process this request

Once we receive your request, we will assign a technician who will contact you during normal business hours.

How to request this service

Click on the Request Service button or the specific Service Offering and fill out the provided form. Your choices in the form will inform us of what issues you are experiencing and how we can best assist.

If you are unable to fill out the form, you can give our Service Desk a call at (907) 861-8553.

Additional Information

Please search our Knowledge Base for additional information.