Request help with Tyler Technologies solutions—NWERP, Time & Attendance, EP&L, AtENT, and related portals
Description of service
This service diagnoses and resolves problems such as:
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Sign-in failures or role/permission errors in NWERP, Time & Attendance, EP&L, etc.
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NWERP screen crashes, batch job or spool file errors, and report export issues
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Workflow or approval steps not triggering, stuck requisitions, or duplicate journal entries
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Time & Attendance timesheet submission errors or missing pay codes
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EP&L permit or inspection data not syncing with GIS layers
Before submitting this request
Collect the following information (screenshots are helpful):
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Tyler product and module (e.g., NWERP, Time & Attendance, EP&L, AtENT, Cashiering, etc.)
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Error message or problem description, and the screen where the issue occurred
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Batch/job number, requisition/PO number, document ID, or permit number involved
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Steps performed just before the problem appeared
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Whether the issue affects only you or multiple users/locations
For new access or role changes, please use this form instead.
How we process this request
Once we receive your request, we will assign it to a technician who will contact you during normal business hours.
How to request this service
Click on the Request Service button or the specific Service Offering and fill out the provided form. Your choices in the form will inform us of what issues you are experiencing and how we can best assist.
If you are unable to fill out the form you can give our Service Desk a call at (907) 861-8553.
Additional Information
Please search our Knowledge Base for Tyler product user guides, troubleshooting articles, and workflow tutorials.