Popular Services

Use this service request only if you are unable to find the appropriate service in our catalog.


The Application I need help with isn't listed


This service is for requesting access to the paid Microsoft 365 Copilot application.


Help with the Tyler Technologies Application Suite


Requesting new PC software or a license for existing software


Help with Microsoft Applications


Help with a Blocked or Unreceived Email


Request Access for any Borough Employee who does not have access to Content Manager and needs access.


Request Help with Badge and Door Access


New Employee Onboarding Request or Employee Access Changes


Requesting an urgent computer purchase


Help uploading or managing documents


Assistance with licensing or access to a specific application, such as Cartegraph, Adobe, ESRI, AutoCAD, etc.


Request New Data, Update Data (geometry / simple edits), or New Fields (Modify Scheme).


Support for printers and printing problems.


Help with Cartegraph for requestors and back-end users


Help with logging into applications


Requesting access to the VPN and general questions about the VPN


Network issues like shared drives unavailable, no WiFi, no internet across multiple devices, etc.


Requesting access to a shared mailbox or calendar.


Help with broken sites, apps, and services


Help with peripheral issues (monitors, keyboards, mice, etc.)


Request help with a Physical Hardware Computer Issue


Use this service request if your Records Coordinator is unable to assist you and if you need additional assistance.