Popular Services

Use this service request only if you are unable to find the appropriate service in our catalog.

The Application I need help with isn't listed

This service is for requesting access to the paid Microsoft 365 Copilot application.

Help with the Tyler Technologies Application Suite

Requesting new PC software or a license for existing software

Help with Microsoft Applications

Help with a Blocked or Unreceived Email

Request Access for any Borough Employee who does not have access to Content Manager and needs access.

Request Help with Badge and Door Access

New Employee Onboarding Request or Employee Access Changes

Requesting an urgent computer purchase

Help uploading or managing documents

Assistance with licensing or access to a specific application, such as Cartegraph, Adobe, ESRI, AutoCAD, etc.

Request New Data, Update Data (geometry / simple edits), or New Fields (Modify Scheme).

Support for printers and printing problems.

Help with Cartegraph for requestors and back-end users

Help with logging into applications

Requesting access to the VPN and general questions about the VPN

Network issues like shared drives unavailable, no WiFi, no internet across multiple devices, etc.

Requesting access to a shared mailbox or calendar.

Help with broken sites, apps, and services

Help with peripheral issues (monitors, keyboards, mice, etc.)

Request help with a Physical Hardware Computer Issue

Use this service request if your Records Coordinator is unable to assist you and if you need additional assistance.