Popular Services
Use this service request if you are unable to find the appropriate service category.
Request Account Permission Changes for all Existing, New, Promoted, or Transferring Employees. This would include requests for access to Applications, VPN, Network Drives, and Shared Mailboxes and Calendars.
Request assistance with IT-Supported Applications, such as Govern, Logos, Cartegraph, and Other Software.
Report issues or request assistance with the External Borough Website.
Request the Printing of Existing Maps or the Creation of New Maps.
Request assistance with Badging Access, Door Scheduling, and Security Camera support.
Request assistance with Computers, Printers, Scanners, iPads, Credit Card Terminals, and Peripherals.
Request assistance with the Phone System, Desk Phone, Mobile Phone, and Faxing.
Request assistance with Password Reset, Locked or Disabled Accounts, and MFA Assistance.
This service is for a request to purchase new software or additional licenses for existing software and approval for use in our environment.
Use this service request if your Records Coordinator is unable to assist you and if you need additional assistance.
Request assistance for Email support, blocked Email, Phishing, Distribution Lists, Calendars, Resources, and Shared Mailboxes.
Request Access for any Borough Employee who does not have access to Content Manager and needs access.
Requesting a leave donation while on an approved FML event or when in Leave Without Pay while on Bereavement Leave.
Requesting approval for going over 29.9 hours a week as a Thousand Hour or On-Call Responder Employee.
For DES Only: To request for a job code to be added to an employee so they can act in a higher-level position during an emergency.
Request support with ArcPro or AutoCAD desktop applications.
Request New Data, Update Data (geometry / simple edits), or New Fields (Modify Scheme).
Requesting to update insurance due to birth, marriage or other qualifying event.
Requesting information on Family Medical Leave for self or family member.
Use this service to request a change of address, name or marital status.
To Add or Remove an organization or department on a Content Manager users Profile.
To request access to modify an Inactive or Archived Record in Content Manager
Update to employee's main work station - generally used by DES